Frequently Asked Questions
Everything you need to know about your HomeCentric experience.
What is the typical shipping timeframe for my order?
We process most orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
What is your return policy for home decor items?
We offer a 30-day return policy for most unused and unwashed items in their original packaging. Please note that custom-made or personalized products are final sale unless they arrive damaged or defective.
Are the colors of the products accurate on the website?
We strive to display our product colors as accurately as possible. However, due to variations in monitor settings and lighting conditions during photography, slight color discrepancies may occur between the screen image and the physical product.
Which payment methods do you accept?
The HomeCentric accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and the weight of the items in your cart.
How can I track the status of my delivery?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order history and real-time shipping updates.